Shipping policy

Shipping Destinations

Tom’s Workshop currently ships exclusively to addresses within the United States.

Free U.S. Shipping

Standard shipping is free on every order. Customers will not be charged a standard shipping fee at checkout.

Processing and Estimated Delivery

Orders are processed before shipment. After processing, orders within the United States typically arrive within 9–12 business days.

Delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, severe weather, holidays, high order volume, or other circumstances outside our control.

Order Tracking

Once your order ships, you will receive a shipping confirmation containing the available tracking information. Tracking updates may require additional time to appear after the carrier receives the package.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us as soon as possible through our Contact Us page.

We will do our best to assist, but address changes cannot be guaranteed after an order has entered processing or shipped. Tom’s Workshop is not responsible for delays or failed delivery resulting from incorrect or incomplete information provided at checkout.

Delayed or Missing Orders

If your tracking information has not updated for an extended period or your package has not arrived within the estimated delivery window, contact us through our Contact Us page with your order number. We will review the shipment and help determine the appropriate next steps.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please follow the instructions provided in our Return and Refund Policy.