Refund policy

30-Day Return Policy

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be unused, in the same condition in which it was received, and returned in its original packaging. Proof of purchase is also required.

To request a return, please contact us through our Contact Us page. If your request is accepted, we will provide instructions on how and where to send the item. Returns sent without prior authorization will not be accepted.

Please do not send returns to the address shown on the original shipping label, as it might not be the correct return location.

Return Shipping

Customers are responsible for return shipping costs when returning an item because of a change of mind, an incorrect size selection, or another reason unrelated to damage or fulfillment error.

If an item arrives damaged, defective, or incorrect, Tom’s Workshop will work with you to provide an appropriate resolution at no additional cost.

Damages and Order Issues

Please inspect your order upon delivery. If it arrives damaged, defective, or incorrect, contact us promptly through our Contact Us page.

Include your order number and clear photographs of the item and its packaging so we can review the issue and provide an appropriate resolution.

Non-Returnable Items

Items that show signs of use, damage caused after delivery, or alterations made by the customer cannot be returned. Returns received without prior authorization may also be refused.

Please contact us before returning an item if you have any questions about its eligibility.

Exchanges

We do not process direct exchanges. The fastest way to receive a different item or size is to return the original item and place a separate order once the return has been approved.

Refunds

We will notify you after the returned item has been received and inspected. If the refund is approved, it will be issued automatically to the original payment method within 10 business days.

Your bank or card provider may require additional time to process and display the refund. If more than 15 business days have passed since your refund was approved, please contact us through our Contact Us page.